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Automated Push Notification & Track and Trace Portal for Shipping updates

To enhance customer experience and operational transparency by developing an automated push notification system and a real-time track & trace portal for shipping updates, enabling proactive communication and reducing inbound customer queries.

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Project Leadership Highlights

  • Defined project scope and requirements by engaging with logistics, IT, customer service, and key account stakeholders.

  • Designed a user-friendly track & trace portal with customizable dashboards and search filters.

  • Developed push notification workflows to trigger automated alerts for key shipment milestones (e.g., pickup, in transit, customs cleared, delivered).

  • Integrated system with  external service providers APIs to ensure accurate and real-time data flow.

  • Led UAT testing, stakeholder training, and go-live support across multiple geographies & departments.

  • Defined delivery success rates, and reduction in manual status inquiries.

Key Outcomes & Impact

  • Reduced customer support inquiries related to shipment status by 50%.

  • Improved on-time communication to customers, achieving 100% delivery success rate for push notifications.

  • Boosted customer satisfaction through increased shipment visibility and reduced uncertainty.

  • Created a scalable platform later integrated into Customer Access portals for self-service tracking.

  • Recognized internally for driving innovation and enhancing digital customer engagement

Tools and Methodologies

  • Infor9 WMS

  • Logitude TMS

  •  Web development stack HTML5

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