Projects
A Portfolio of Strategic, Customer-Centric Projects Driving Supply Chain Excellence
High-impact initiatives across logistics, operations, and customer experience. Each project embodies innovation, data-driven decision-making, and measurable business results. From optimizing global networks to enabling real-time visibility, this is where strategy meets execution. "Mastery in Motion” is not just a title — it's a mindset. One rooted in continuous improvement, customer-centric thinking, and delivering results that move businesses forward.
These project highlights reflect my commitment to operational excellence, cross-functional collaboration, and innovation at scale — enabling organizations to build agile, resilient, and customer-focused supply chains in an ever-evolving business landscape.
Customer Centricity Program
Role : Business Head/ Project Lead
To enhance customer satisfaction and loyalty by launching a Customer Centricity Program focused on improving key metrics suchas Net Promoter Score (NPS), Voice of Customer (VOC) feedback, First Response Time (FRT), First Call Resolution (FCR), and overall Customer Satisfaction (CSAT).
Launch of Sales Support Desk
Role : Business Head/ Project Lead
To establish a dedicated Sales Support Desk aimed at generating qualified leads for the Freight Forwarding and Warehousing divisions, enabling faster pipeline conversion and supporting the Sales team with intelligence and entry points into key target accounts.
Global Process Design for Freight Management system
Role : Business Head/ Project Lead
Standardized freight processes across regions using a scalable Freight Management System (FMS). Improved visibility, control, compliance, and cost efficiency. Eliminated process fragmentation through harmonization. Enabled end-to-end digitization and automation. Supported global rollout with unified process architecture
KPI Framework Design & Implementation for Logistics Using Balanced Scorecard Method
Role : Business Head/ Project Lead
Developed and implemented a robust KPI framework for the logistics function using the Balanced Scorecard methodology. Aligned performance metrics with strategic goals to drive focus and accountability.
Enhanced visibility into operational performance and decision-making. Enabled continuous improvement through data-driven insights and tracking. Fostered a performance-driven culture across logistics teams
Looker Vendor Performance Dashboard
Role : Project Lead
Designed and implemented a dashboard to track vendor performance across key metrics: Spend, Service Quality, and Delivery Lead Time. Enabled real-time performance monitoring and data-driven decision-making.Improved supplier accountability and transparency.Supported continuous improvement in supplier management processes.
B2B Distribution Process Design & Network Modelling
Role : Supplychain Strategist
Designed an optimized distribution process and logistics network to enhance service levels and reduce operational costs. Improved scalability and resilience of the supply chain to support business growth. Aligned logistics operations with customer expectations and strategic goals.
Enabled a more agile, cost-effective, and performance-driven distribution model
Automated Push Notification & Track and Trace Portal for Shipping updates
Role : Project Lead/ Customer Experience & Visibility Lead
Developed an automated push notification system and real-time track & trace portal for shipping updates. Enhanced customer experience through proactive, transparent communication. Reduced inbound customer queries and improved service responsiveness. Enabled real-time visibility across the shipment lifecycle
Robotic Process Automation of ASN and Obligation
Automated high-volume, repetitive tasks in ASN processing and obligation management using RPA. Reduced manual workload, improved data accuracy, and accelerated cycle times. Streamlined supply chain and finance operations through rule-based automation. Improved process efficiency, compliance, and visibility across functions.
Role : Project Lead/ Customer Experience & Visibility Lead
Digital Transformation of Supply Chain, Logistics and Finance
Role : Digital Transformation Lead
Led the digital transformation of Supply Chain, Logistics, and Finance functions through an integrated digital ecosystem. Enhanced operational efficiency, real-time visibility, and cross-functional decision-making. Digitized planning, execution, and financial control processes.
Enabled data-driven operations and improved process alignment with business goals
![Digital Transformation of Supply Chain, Logistics and Finance2 [photoutils.com].png](https://static.wixstatic.com/media/f854b8_46dc6000b98841d9bde4a6b823b3212e~mv2.png/v1/crop/x_0,y_4,w_314,h_426/fill/w_320,h_442,al_c,lg_1,q_85,enc_avif,quality_auto/Digital%20Transformation%20of%20Supply%20Chain%2C%20Logistics%20and%20Finance2%20%5Bphotoutils_com%5D.png)
Building AI Order Management Agent
Role : Digital Transformation Lead
The AI Order Management Agent is a fully automated, intelligent system designed to handle the entire order fulfillment lifecycle from receiving orders, checking inventory, generating documents, booking freight, tracking shipments to notifying stakeholders—without manual intervention. Built using no-code tools like n8n, Supabase, Lovable, and ChatGPT, the agent streamlines operations, boosts accuracy and scales effortlessly, making it ideal for modern supply chains.
Supply Chain Control Tower Design & Implementation
Role : Project Lead
Implemented a centralized Control Tower to manage global operations across 650+ suppliers and 6 strategic destinations. Enabled real-time visibility, proactive exception management, and faster decision-making. Improved supply chain agility, cost efficiency, and service levels.
Streamlined global coordination and enhanced operational responsivenes
